Final Sale and Order Policy

Please review purchases carefully

Customers are responsible for reviewing the product, package size, quantity, price, and fulfillment method before completing a purchase.

Final-sale rule

For public-health and safety reasons, completed sales of alcohol, beverages, food, tobacco where lawfully offered, and other consumable products are final. Plaza Liquor does not accept ordinary returns or exchanges for preference changes, accidental selection, or an unwanted product after the sale is completed.

Order-correction exceptions

Contact the store promptly if Plaza Liquor supplied the wrong item, an item was damaged before handoff, a seal was compromised before handoff, a product was unavailable after payment, or a duplicate or incorrect charge occurred. These are handled as order corrections rather than ordinary returns. Remedies may include replacement, correction, cancellation, or refund as appropriate and as required by law.

Documentation

Keep the receipt or order number. The store may request photographs, packaging, or other reasonable information needed to investigate an order problem.

Identification and refused handoff

Alcohol will not be released when age or identity cannot be lawfully verified or when release would violate law or store policy. The refund or cancellation treatment for a refused handoff must follow the store’s reviewed checkout disclosures and payment-provider rules.